{"id":4416,"date":"2024-02-29T20:39:13","date_gmt":"2024-02-29T12:39:13","guid":{"rendered":"https:\/\/amafhha.au\/?page_id=4416"},"modified":"2024-10-24T01:40:10","modified_gmt":"2024-10-23T17:40:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/amafhha.au\/index.php\/refund_returns\/","title":{"rendered":"WARRANTY REFUND & RETURNS POLICY"},"content":{"rendered":"\t\t
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INTRODUCTION<\/strong>
AMAFHHA Sports will try our level best to assist with issues that may arise with products and services.
All warranty claims will be treated on a case by case basis. Please immediately contact us for all warranty and exchange requests.
Phone: +61 452 214 213
Email: Info@amafhha.au<\/p>\n

In an event that you require a warranty, repair or exchange, you will bear the responsibility for safely packaging your bat\/gear for transport. AMAFHHA Sports accepts no liability for any damage that may occur during transit.
Returns must be sent to: AMAFHHA Sports, 1131C Albany Highway Bentley Western Australia 6102
Clearly mention on the package: full name, invoice number and contact phone number
Please retain proof of purchase for all warranty, repair and exchange claims.<\/p>\n

Australian Consumer Law states that the retailer is not required to provide a refund or replacement if you simply change your mind.\u00a0 We will exchange or provide store credit for items that are returned unused in saleable condition within 30 days of purchase date.

WARRANTY TERMS<\/strong>
WARRANTY AND EXCHANGE<\/strong>
There is no certain time a cricket bat will last. Cricket bats are made from willow which is a natural material and it is repeatedly hit with a leather cricket ball. Deterioration and a small amount of cracking are normal & inevitable. This shouldn\u2019t have any impact on the performance of the bat. AMAFHHA Sports always recommend having an extratec fitted to get maintenance free use and longevity for your bat.
It is highly recommended that you DO NOT use your bat against a bowling machine<\/strong><\/em>. Bat use against a bowling machine can severely damage the bat and will reduce the life and performance. It is recommended that cheap dense hard solid wood bat is used for practice against bowling machines. Looking after your cricket bat and regular maintenance is imperative for extensive life. Please see below our warranty terms and conditions; Subject to the terms and conditions set out below.<\/p>\n

Cricket bat warranty is a goodwill agreement offered by all manufacturers to repair or replace a bat that is damage due to manufacturing fault. All warranty decisions are at the discretion of the manufacturer.<\/em><\/p>\n

AMAFHHA Sports agree to repair or replace your gear in circumstances where it\u2019s deemed to be manufacturer\u2019s fault.
All English Willow cricket bats sold by us are subject to a discretionary 12-month from the date of purchase (including replacement bats), manufacturers\u2019 warranty for any damage
deemed not to be the fault of the purchaser. Depending on the nature of the warranty claim, at the manufacturers\u2019 discretion, they may choose to repair or replace the item in
question. For cricket bats, warranty is only applicable for blade and handle (toe, edges and shoulders are not covered and can be broken by a wrong shot selection).
When the manufacturer has inspected the item and reached a conclusion concerning the warranty claim, the customer will be notified of the outcome – being either the item
repaired, credited for replacement\/exchange or the warranty claim being refused.
Please note that minor wear and tear and surface cracking to a bat does not constitute a warranty claim and is a common occurrence that does not affect the performance.
The warranty of bats purchased from AMAFHHA Sports does not apply to: bat on which<\/p>\n

Manufacturer\u2019s stickers\/labels have been removed
Damage to the toe, edges and shoulder of the bat under any circumstance
damage caused by improper or extended use
Damage due to use of\u00a0non-leather or composite balls including bowling machine balls
Damage due to Yorkers
water\/moisture or heat damage.
Damage due to inadequate bat preparation
Damage due to over oiling
Damage caused by accident, abuse, misuse such as, but not limited to hitting the bat
on the ground\/pitch while batting or running damage caused by repairs attempted by a third party damage caused by use of hard and cheap balls bats with thread tied on the face of the bat
normal wear and tear or otherwise due to the normal ageing of the Product
A Bat will not be replaced due to handle break, edge or surface cracking and toe breaks

Kashmiri Willow bats come with 6 months warranty only<\/p>\n

Kit Bags and Protective – get 6 months warranty (by repair or replacement as deemed fit by the manufacturer) for split seams or stitching, broken zipper\/wheel fault. Normal wear and tear (scuffs and worn out leather) are not included under warranty.
For any warranty claims wherein a repair of the product can be done without altering\/affecting the performance or the shape of the product it will be done at no cost to
the customer and will not qualify for an exchange

Helmets \u2013 get 6 months warranty. However, AMAFHHA Sports doesn\u2019t cover any damage caused by the impact of a cricket ball. Only broken micro adjustment feature is covered under warranty.

Shoes – get 6 months warranty for split seams or stitching, broken spikes or sole. Normal wear and tear are not included under warranty.
Replacement of the product under the Standard Warranty does not extend or restart the Standard Warranty period. It merely continues until the end of the warranty period from
the first date of purchase.
Warranty claims will be processed with either of three outcomes:
1. Repair of the product
2. Replacements when granted by the manufacturer (when it\u2019s deemed to be manufacturer\u2019s
fault)
3. Refunds
Warranty replacements extend to like for like products only (e.g. Same brand, model, year
and size). If the item is out of stock, you shall receive a store credit for the amount
originally paid.
AMAFHHA Sports\u2019 aggregate liability in respect of all claims under the Standard Warranty
and Extended Warranty shall not exceed the original purchase price of the Product or, at
AMAFHHA Sports\u2019 option, replacement of the Product with a like for like product.
Processing time for repairs\/replacement will be up to 20 business days, however we will
endeavor to have your item repaired or refunded via store credit as soon as possible.
When returning your item please ensure you can provide proof of delivery that the item
has been received. We recommend sending it with Australia Post registered mail or a
reliable courier service with Signature on Delivery. If you do not have proof of delivery and
you will be unable to hold AMAFHHA Sports liable for your loss.
You will not be able to dispute delivery with AMAFHHA Sports unless you can provide proof
of delivery via Registered mail or Signature on Delivery via Australia Post or Courier
services.
Postage and return postage costs for repair\/warranty claims will be the responsibility of
the sender under all circumstances.
AMAFHHA Sports excludes all other warranties, conditions, terms, representations and
undertakings whether express or implied.
RETURNS AND EXCHANGE
We offer 30 days, unconditional, money back guarantee or exchange for unused products. If
you are not happy with your purchase, please contact us within 30 days of receiving your
order and we will resolve the issue. Items for return\/exchange must be in original and
unused condition and in the packaging in which you received them.
In case of exchange of products, the new item will not be shipped out, until the original item
has been received by AMAFHHA Sports.
When returning your item for exchange or return please ensure you can provide proof of
delivery that the item has been received. We recommend sending it with Australia Post
registered mail or a reliable courier service with Signature on Delivery. If you do not have
proof of delivery and you will be unable to hold AMAFHHA Sports liable for your loss. You will
not be able to dispute delivery with AMAFHHA Sports unless you can provide proof of delivery
via Registered mail or Signature on Delivery.
Postage costs for return\/exchanges will be the responsibility of the sender. Include details of
what item the order is to be exchanged for. This will be processed once the item to be exchanged is received.
Shipping costs incurred will not be refunded
If you are returning the product because of the mistake on our part, we will pay for the return shipping as well.
In cases of warranty claims any return-shipping charges ($14.99 for domestic, cost for
international) will be borne by the customer.
You will receive an email when the returned parcel has been received. Processing time for
returns and exchanges will be up to 7 business days; however, we will endeavour to get it done as soon as possible.
Additional return postage charge will be applied for all items exchanged, as well as any price difference between the original and exchange item(s) chosen. You will receive an email when the exchange is dispatched.<\/p>\n

REFUND POLICY FOR CANCELLATION<\/strong>
Cancellation policy for debit\/credit card payments
In the event that there is a cancellation of your order (for change of mind, incorrect selection of product or external circumstances beyond our control) you (the customer) will
be charged :
Domestic card transactions: processing fee of the total transaction value
International card transactions: processing fee + currency conversion charges of the total transaction value
Cancellation policy for Zip & AfterPay payments
In the event that there is a cancellation of your order (for change of mind, incorrect
selection of product or external circumstances beyond our control) you (the customer) will
be charged processing fee of the total transaction value.
Cancellation policy for PayPal payments
For cancellation of order with PayPal payments – 100% amount will be refunded. PayPal
doesn’t charge any cancellation fee
AMAFHHA Sports is charged cancellation fee of the total transaction value by these
(credit\/debit cards and Zip\/AfterPay) service providers.<\/p>\n\n

Need help?<\/h2>\n\n

Contact us at sports@amafhha.au for questions related to refunds and returns.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

INTRODUCTIONAMAFHHA Sports will try our level best to assist with issues that may arise with products and services.All warranty claims will be treated on a case by case basis. Please immediately contact us for all warranty and exchange requests.Phone: +61 452 214 213Email: Info@amafhha.au In an event that you require a warranty, repair or exchange, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4416","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/pages\/4416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/comments?post=4416"}],"version-history":[{"count":19,"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/pages\/4416\/revisions"}],"predecessor-version":[{"id":7957,"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/pages\/4416\/revisions\/7957"}],"wp:attachment":[{"href":"https:\/\/amafhha.au\/index.php\/wp-json\/wp\/v2\/media?parent=4416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}